Refund policy

Return and Refund Policy

Last updated: October 1, 2026

We want you to be satisfied with your Hygloo purchase. This policy applies in addition to any mandatory consumer rights available under applicable law.

14-day right of withdrawal

If you are a consumer in the European Economic Area, you may withdraw from an online purchase within 14 days after receiving the goods, without giving a reason. To exercise this right, email support@hygloo.shop before the 14-day period expires and include your order number and a clear statement that you wish to withdraw.

After notifying us, return the goods promptly and no later than 14 days after your notice. We will provide the return instructions and return destination by email. Do not send a return without authorization.

Return conditions

Items should be returned unused, unworn, unwashed and with their original tags and packaging. You may inspect an item only as reasonably necessary to establish its nature, characteristics and functioning. You may be responsible for diminished value caused by handling beyond what is necessary.

Please include proof of purchase. Items that are personalised, made to order, gift cards, or sealed hygiene-sensitive goods that have been unsealed may be excluded where permitted by law.

Return shipping

For a change-of-mind return, the customer is responsible for the direct return shipping cost. If an item is defective, damaged on arrival, incorrect or materially different from its description, Hygloo will cover reasonable return costs or provide another appropriate solution.

Refunds

Once the return is received and inspected, we will notify you of the decision. Approved refunds are issued to the original payment method, normally within 10 business days. Under a valid statutory withdrawal, we will also refund the standard outbound delivery charge, but not any additional cost for an upgraded delivery method. We may withhold reimbursement until the goods are received or you provide evidence of return, where allowed by law.

Your bank or payment provider may require additional time to post the refund. If more than 15 business days have passed since approval, contact support@hygloo.shop.

Faulty goods and legal guarantee

Nothing in this policy limits mandatory rights relating to faulty or non-conforming goods, including the minimum legal guarantee available to consumers in the European Union. Contact us as soon as possible with your order number and photos or video showing the issue.

Cancellations

Contact us immediately if you need to cancel or change an order. We will try to help, but cancellation is not guaranteed after processing or dispatch. After dispatch, the return procedure above applies.

Contact

For return or refund requests, email support@hygloo.shop.